Innovations in technology and communication have evolved significantly in the 21st century, with uses ranging from the positive, such as virtual collaboration and computer-generated medical diagnosis and remote workplaces, to abuses such as scamming elders and social media bullying. With a wide range of digital platforms (Zoom, Teams, and social media such as “X”), we are all challenged to establish and maintain effective interpersonal communication that respects and enhances the goals and ethics of all. New competencies such as digital literacy and artificial intelligence, are required; technology influences human personalities and individual preferences, and sometimes even renders decisions with no human input.
Individuals, as well as leaders in all sectors (academics, healthcare, manufacturing, non-profit, military, service, and industry) and enterprises, must make effective use of both technology and communication. By its very nature, communication influences ideas, values, and attitudes. Laws guide behaviors in the workplace in cases such as harassment and discrimination, but they are still catching up in the use of artificial intelligence and public policy issues. How can reflection on technology and communication help us be fully human, thus making the world a better place for all its inhabitants? What is the role for each of us as leaders in this endeavor? In this world of rapidly changing technology, we must all be leaders.
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